“website” or “ this website”, “site” covers all pages from www.raysgem.com “Service” includes all functions, facilities, applications, information and any other service. “Content” indicates all data, spreadsheets, images, design, description, text, audio and video documents, software, tools, web links and other user subscribed information.
“Information collected from customers” includes images, Audio Video files, data, personal information, opinion, comments, documents, texts updated by customers as requested by RAYSGEM.
Information including files, products, service, brand, LOGO, images(except DVB LOGO, DIGITAL LOGO, freeview LOGO, HDMI LOGO, FULL HD, 1080P LOGO, DVD LOGO, MEPG4 LOGO, IP66 LOGO, USB LOGO and etc.) are all registered and copyrighted by RAYSGEM. Using above info without written consent by RAYSGEM will be against the law of copyright, brand and communication regulations.
RAYSGEM may authorise personal users to access part of the information for personal use. But users can not use this information without written consent from RAYSGEM. Users should not copy, repost, sell, publish or broadcast this information to any party(including other users from the same company or organisation). Users shall not publish this information to newsletters, email list or bulletin board. Users can not modify, edit, add or delete this information without RAYSGEM’s written consent. RAYSGEM remains the right to terminite users’ access if any above term is broken by users without informing. Once authorisation is terminited, users shall delete all files downloaded from the website immediately.
Users should not set up mirror sites on any other servers or internet devices without RAYSGEM’s written consent.
This website may contain links to other Internet sites on the World Wide Web. RAYSGEM provides such links for your convenience only, and is not responsible for the content of any website linked to or from this Site. Links from this Site to any other website do not mean that RAYSGEM approves of, endorses, or recommends that website. RAYSGEM disclaims all warranties, express or implied, as to the accuracy, legality, reliability, or validity of any content on any other website.
Certain sections of this website may only be open for authorised users with password. If you are a authorised user, you are fully responsible for your account information. Once your account information is leaked, password stolen or given to an unauthorised third party, please notify RAYSGEM immediately. Authorised users are fully responsible for any expense caused whether it’s direct or indirect personal behaviour.
Users should agree and understand the products and services displayed on the Site may not be all accurate or correct for print. RAYSGEM may modify, change and re-edit all materials at any time without informing you in advance, thus RAYSGEM will not hold the responsibility if there’s cost caused by inaccurate or incorrect information on the Site.
Disclaimer
This Service and Information are only for the convenience of RAYSGEM clients.
THIS SERVICE AND INFORMATION ARE ONLY FOR THE CONVENIENCE OF RAYSGEM CLIENTS. YOUR USE OF THIS SITE IS AT YOUR OWN RISK. RAYSGEM DOES NOT AUTHORISE THE OWNERSHIP OR PERMISSION TO ANY USER. RAYSGEM DOES NOT GUARANTEE THE CORRECTNESS, COMPLETENESS AND ACCURACY. THUS, USERS SHOULD NOT FULLY REPLY ON THE SERVICE AND INFORMATION PROVIDED BY THIS SITE UNLESS RAYSGEM GIVES WRITTEN SUGGESTION ON IT.
USERS SHOULD UNDERSTAND RAYSGEM DOES NOT GUARANTEE YOUR EXPECTATION FOR USING THE SERVICE AND INFORMATION DISPLAY ON THE SITE.
Limitation of Liability
UNDER NO CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO RAYSGEM’S NEGLIGENCE, SHALL RAYSGEM BE LIABLE FOR ANY CONSEQUENTIAL, DIRECT, INCIDENTAL, INDIRECT, PUNITIVE, OR SPECIAL DAMAGES RELATED TO (A) THE USE OF, (B) THE INABILITY TO USE, OR (C) ERRORS OR OMISSIONS IN THE CONTENTS AND FUNCTIONS OF THIS SITE, EVEN IF RAYSGEM OR AN AUTHORISED REPRESENTATIVE THEREOF HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT SHALL RAYSGEM’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE OR OTHERWISE) EXCEED ?100.00.
Laws applied to international users
This Site is managed and ran through RAYSGEM China company. If users are using this Site out of China, users should obey the statutes in local countries, and will be fully responsible.
Violation of Terms of This Site
If you violate the terms of this site, RAYSGEM reserves the right to terminate service to you without further notice or explanation. RAYSGEM’s preferred course of action is to advise you of your inappropriate behavior and advise you of any corrective action. However, flagrant violations of these Terms as determined by RAYSGEM in its sole discretion, will result in immediate termination of service.
You agree that RAYSGEM and it’s licensors may make improvements and/or changes in the services and prices described in this site, if any, at any time without notice, and further agree that RAYSGEM can revise these Terms at any time without notice by updating this posting. Your continued use of the site after such modifications have been made constitutes your acceptance of such revised Terms.
Any action related to these Terms will be governed by UK’s Law and controlling the UK Law without regard to the choice or conflicts of law provisions of any jurisdiction. You agree to the jurisdiction of the courts located in the UK, the UK for the resolution of all disputes arising from or related to these Terms and/or your use of the site.
The failure of RAYSGEM to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by RAYSGEM in writing. The Terms comprises the entire agreement between you and RAYSGEM and supersede all prior or contemporaneous negotiations, discussions or agreements, if any, between the parties regarding the subject matter contained herein. Your use of the Site, however, is subject to the additional disclaimers and caveats that may appear throughout the site.
Closure of the Site
RAYSGEM remains the right to close this Site or part of the Site at any time out of any cause without advance notice. RAYSGEM will not be responsible if any information or user information can not be saved or deleted on the Site.
RAYSGEM Trademarks
“RAYSGEM” is a registered trademark of RAYSGEM in the United Kingdom or other countries. Unauthorised use or duplication of this trademark is strictly prohibited by law.
Please read above Terms thoroughly and enjoy your browsing.
www.raysgem.com (this Site) is committed in protecting your privacy by all means. This Site will not disclose your registered/subscribed information to any party while you are using the Site.
Collection, User and Transfer of Your Information
We collect your personal information for various purposes, such as processing your order, corresponding with you, providing you with a subscription or in connection with a job application. We may combine the information we collect from you with information obtained from other sources to help us improve its overall accuracy and completeness, and to help us better tailor our interactions with you. In addition, we may also collect information relating to your use of our Web sites through the use of various technologies, including cookies.
This Site may cooperate with a third party to provide certain service, in which case, if the third party agrees to take the same liability as this Site, this Site remains the right to provide your information to the third party.
Cookies
At times, we may use a feature of your browser to send your computer a “cookie”. Cookies are used by thousands of web sites in order to enhance your web experience. A cookie is a small data file that assigns a unique anonymous number to your browser from a web server and is stored on your computer’s hard drive. Cookies can not damage or read information stored on your hard drive. Cookies make your web experience more enjoyable by storing passwords and preferences. You can adjust your browser settings to refuse all cookies or to inform you when a cookie is being placed on your hard drive. However, your election not to accept cookies may diminish your experience with the Site because of additional time needed to repeatedly enter information.
Personal Information
We may disclose Personal Information when we are required or requested in good faith to do so by law, court order or other government or law enforcement authority or regulatory agency; to enforce or apply our rights and agreements; or when we believe in good faith that disclosing this information is necessary or advisable, including, for example, to protect the rights, property, or safety of RAYSGEM Service and RAYSGEM, our users, or others.
Any submissions that you make to any public areas of the Site such as bulletin boards, chatrooms and other forums ( “Public Areas”) will be public and will not be considered Personal Information. We do not control, and are not responsible for, the actions of other users of the Site or of Clients with respect to any information you post in Public Areas. In addition, information that you submit to Public Areas may be collected and used by others to send you unsolicited messages and for other purposes.
Web Links to the Third Party’s Website
This Site may contain web links to other websites. RAYSGEM does not hold responsibility for the privacy policy of the third partys’ websites. We strongly recommend that you read these third parties’ privacy policies prior to providing any information to such sites. RAYSGEM has no responsibility or liability in connection with any third parties’ websites
Children
RAYSGEM Service is not designed for use by children without their parent’s supervision. We ask that anyone under the age of eighteen not submit any Personal Information through a RAYSGEM Service. We do not knowingly collect any Personal Information from children under the age of eighteen (18), and therefore we do not knowingly distribute such information to third parties. If we learn that we have collected the personal information of a child under 18 we will take steps to delete the information as soon as possible.
Modification, Change and Update Your Information
RAYSGEM takes reasonable steps to ensure that the Personal Information we process is accurate, complete, and current, but we depend on you to update or correct your Personal Information whenever necessary. All users of RAYSGEM Service are required to provide true, current, complete and accurate Personal Information when prompted and we will reject and delete any entry that we believe in good faith to be incorrect, false, falsified, or fraudulent, or inconsistent with or in violation of the Privacy Policy.
Security of Your Information
RAYSGEM collects and secures Your Information through limited internal access. Only authorised personel are allowed to process Your Information with records.
User Generated Content Upload
Registered users that participate by submitting content to us agree to have certain Personal Information posted on RAYSGEM Service and on any platform on which we operate or provide services, or, if such feature is offered in connection with a Co-Branded Partner, on our Co-Branded Partner’s website in connection with the display of the user’s video. Registered users that upload videos may also be required to submit additional Personal Information.
Any submissions that you make to any public areas of the Site such as bulletin boards ( “Public Areas”) will be public and will not be considered Personal Information. We do not control, and are not responsible for, the actions of other users of the Site or of Clients with respect to any information you post in Public Areas. In addition, information that you submit to Public Areas may be collected and used by others to send you unsolicited messages and for other purposes.
Your Communication Information
We may offer chat, user reviews, bulletin boards, or other public functions and any posting by you is considered public information available to other users. Any posting is governed by RAYSGEM Service’s End User Terms and Conditions for Applications. You should take care to not use Personal Information in your screen name or other information that might be publicly available to other users. RAYSGEM does not hold responsibility of your Public Information and remains the right to delete offensive information in Public Areas.
This Site remains the right of modification and update according to its own privacy policy and is drafted following the Law of the United Kingdom.
Service Guarantee
Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority
Return Policy
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 7 days of your purchase.
1. Please email oversea@raysgem.com to request a refund and we will assign you a tracking #. 2. Include in your package a signed letter stating the reason for your return and the original receipt.
Replacement or Repair
1. We give 1 year limited warranty of free replacement/repair for purchased units with manufacturer defect. 2. Warranty period starts from delivery date. After 3 free repairs, if the device still doesn’t function, customers remain the right for a replacement unit. 3. All expense within warranty period will be paid/reimbursed by RAYSGEM. We will only charge the basic cost for out of warranty repair. 4. Sold products within warranty,RAYSGEM will collect the unit back if necessary and have it returned to customer within 7 working days.
Service Range
Circumstances below will be not covered by warranty service but paid service. 1. Out of warranty service 2. Without warranty reference and invoice 3. Warranty reference inconsistant with the unit that needs repair. 4. Damage caused by customer or a unauthorised third party. 5. Damage caused by customer during installation or other improper use. 6. Damage caused in transition. 7. Damage caused by irresistible incidents such as fire, flood, earth quake and etc..
Service process
1. Customers call/email for backup service. 2. RAYSGEM customer service confirms faulty product. 3. RAYSGEM customer service confirms service solution(repair/replacement) 4. Customers send faulty unit with written note of unit details to RAYSGEM customer service. 5. RAYSGEM receives faulty unit, test it and repair/replace. 6. RAYSGEM returns the repaired unit or send a replacement unit to the customer.
Others
1. This statement only applies within the United Kingdom. Products used out of the UK will not be covered by the warranty service. 2. RAYSGEM remains the right of modification.